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Client Testimonials

As proof of authenticity all my testimonials have clients' names

Such an easy experience


Sue was wonderful to work with, going above and beyond for us to get into our own home. She was very informative and kept in touch at every stage to keep us in touch with what was going on so we weren't left wondering. She worked hard to find us our perfect home for our needs. Thank you Sue

Jo Scott & Kyle Tipene

dana and norm.jpg
Dear Sue,  I would like to thank you for your hard work and  dedication whilst  helping me

We have had Sue as our agent to sell and purchase our properties.  She has been dedicated, efficient and reliable.  Sue has gone above and beyond with communication and her experience and knowledge has made challenging times a breeze. We happily recommend Sue 🙂

S and D Gow, Greenhithe


Dear Sue,

I would like to thank you for your hard work and  dedication whilst helping me to find my new home. You very quickly realised what sort of property I was seeking, setting out to find what you considered  would suit my lifestyle, plus my age. Also taking into consideration I was a widow and had lived for 58 years in a home we had ourselves built.  You did not hesitate to meet or give advice when I enquired about a property, being prepared to meet no matter what time or day it was. I have absolutely no hesitation in recommending you to anyone I know or hear about that maybe seeking to either purchase or sell a property. Once again Thank you for your time and patience, I could not have found such a nice home without your help. Regards Elise Channon


"Sue has been amazing to work with. I live overseas and during the past years I tried several times to sell my property with different agents. Being overseas meant it was too much work for the local agents. Right from the beginning ,Sue developed a strategy to market my property and the result speaks for itself. My property sold during level 4 lockdown. The stress of selling my property turned actually into an exciting experience. Thank you and Sharon very much",

Blair Trapman, Sydney

"Sue Cook was great to work with. Honest and straight up about all aspects of the buy. Talked us through a multi-offer, so we could make a well informed offer and we were lucky enough to come out on top. Thanks for your help and welcome home gift.

Nga mihinui". Donna and Paul Cash


“We approached Sue to market our property, having been recommended by friends.

From the moment we approached her she was so supportive, efficient & knowledgeable.

Sue showed empathy & respect all through the process for our mother, who had gone into care.

We achieved an amazing result in only 3 weeks on the market with a perfectly timed & cost effective marketing campaign. We would happily recommend Sue to anyone in the process of buying or selling a property. Thank you”. Charlene Moffett & Paula Payne

“Thank you Sue, for the amazing agent you are. You certainly took the stress out of selling and, buying our new home. We will certainly recommend you to our family and friends if they are considering selling their homes”. Dianne and Dennis Farmiloe


“After 5 months on the market with another company and no good results but had a very stressful time…. We engaged Sue Cook from Harcourts. We found Sue fantastic and, she was honest and trustworthy and very knowledgeable when it came to Council regulations and building materials. We were desperate to sell and she went the extra mile with phone calls and follow ups to find a buyer. We would have no hesitation in recommending Sue to friends and associates as she made a very stressful and difficult time end with a good result and we appreciated the hard work she put in”. Di and Tom Hill 


“Sue was upfront and open with me throughout the whole sale process. She worked hard to get me the best deal possible and gave great advice and help to ensure that the sale allowed me to complete my purchase. Sue kept me informed and did exactly what she said she would to from the start. 5 Stars”. Rebecca Farmiloe


“Sue made the process of selling my house so easy. From giving me good advice, keeping me informed throughout the process, answering any questions I had at any time, down to even supplying me with bubble wrap and boxes for packing. I would definitely recommend her. She went beyond the call of duty of a real estate agent. Thanks a million”. Dianne Bowers


You did an awesome job to achieve a good outcome for all parties. Thanks for working hard, giving the property the right market exposure & Sue for the fantastic communication. We hope the new owners will be as happy in their new home as my parents were. Kevin Adams


 “We enlisted Sue to sell our property after interviewing 6 agents from the main real estate companies. We found Sue took a real interest in our home and along with her professionalism, friendliness and easy-going manner, the whole process was painless for us.” SR and MAJ Franklin


"From the initial listing with Sue Cook of Harcourts we experienced her total professionalism in conjunction with her friendliness and obvious skills in sales and marketing. We would not hesitate to use or recommend her services again". Lynn and Peter Bradley


“We approached several companies for appraisal of our home and certainly chose correctly with Harcourts, Westgate Town Centre.  The team, led by Sue Cook together with her Manager, support agents and Auctioneer were all brilliant to deal with & resulted in us achieving an excellent result in the sale of our home. Sue, we found to be all that one would want in the sell process and having dealt with many agents over the years she comes out as number one. Her calmness, honesty, attention to detail, reporting back & guidance gave us a totally stress-free process & we would thoroughly recommend her to sell your home. We wish her all the best in her career”.

Ann & Ron Brown


"Only without you, the buying of the new house could not go that smooth, after few months looking for a home, got sick of being pushed around by those agents for purchasing, there was once I almost walked into a trap. It may be just each type of people suits certain types of people, I like your philosophy, the way you deal with me is the same as the way I deal with my customers, explain things clearly with patience, let them make their decision, and of course, we do our jobs with passions". Yang Zhao


"From the moment we first contacted Sue to discuss that we were considering selling our house right through to the final settlement Sue was with us all the way. It was a wet Sunday in October and my husband and I decided to investigate what the home that we had lived in for 13 years was worth as maybe it was time to escape the Auckland rat race. I rang Sue and explained we were only considering…. She came to see us and suggested what the house might be worth and the different ways of selling, tender, auction, fixed price etc. At no time did we feel under any pressure. Sue always took the time to explain the process and different scenarios. We have dogs so elected to sell by Auction which allowed a shorter marketing period and time when we took the dogs off the property. Sue advised on staging and presenting the house, she suggested a marketing campaign and selected some fantastic photographs (we were even given a DVD of the full range) Sue always turned up early and not only gave immediate feedback following the open homes but also met with us every week for a fully discussion on the feedback. We put our trust in Sue and she didn’t let us down. She was reassuring and confident which made the whole process very much less stressful. Sue introduced us to the auctioneer and between the two of them the whole process of selling by Auction became a breeze. We would whole heartedly recommend Sue as an agent for her honest and trustworthy approach. I am very happy to also give a verbal recommendation – just ask Sue for my number". Karen & Bill Clout


"Thank you so much for all the work you undertook in the recent sale of our Property at West Harbour. We are very happy with the outcome and the way you advised us during the sale process. It has been a pleasure and our good fortune to have worked with you on a successful outcome for our Trust. Good luck and great sales for the future".  Darrell and Josefa Couchman


"After 3 months on the market with another real estate company resulting in financial loss and undue stress, we engaged Sue Cook from Harcourts. She was an absolute pleasure to deal with and made the whole process of selling our house a good one. After the mistrust and bad experience we’d had, Sue had a big job to reassure us, and that is just what she did. She kept us in the loop and personally visited us for updates. She was professional and always on time. I wouldn’t hesitate to recommend her. 10/10".  Charlie & Christina Allen


"We recently sold our rental property with Sue Cook and are delighted with the service she provided. Sue handled everything thrown her way with patience, perseverance and diligence.  She kept us in the loop constantly and we were impressed with her warmth, integrity and honesty. She never once made us feel like anything was too much trouble. She repeatedly went the extra mile (even literally to visit us in our home which is quite a distance from the area where she lives and works). We would highly recommend her to anyone needing to sell or buy a property".

Sharon and John Eccles 


"My wife and I had engaged Sue to sell our home in Westgate recently. Right from the first point of contact (when she was actually overseas) to the auction day she fully engaged with us and kept us well posted on the developments. She was always available to talk to and was very understanding. She did not try to force any selling method upfront but gave us an objective view of each method and facilitated our decision making. Half way through the sale process we did move out of the house and have to say that she managed the sudden transition from a fully furnished house to a totally empty house very well. The result of her marketing efforts was visible on the Auction day in a reasonably good turnout! All in all, a thorough professional approach to everything and would definitely recommend Sue to anyone looking to sell or buy properties. She is trustworthy and always a pleasure to work with. Thanks to you, Sue, from Anita and me and wishing you the Very Best!" Regards Vijay Nair


"Selling your home is not an easy straight-forward process and when it is the family home for a number of years, it comes with so much emotion. When we decided to put our family home on the market (in order to upgrade due to growing children) we engaged with someone that was referred to us to assist with marketing and selling our home and we were so impressed we chose to engage Sue Cook from Harcourts Westgate immediately. Coupled with Sue's speed to get our house to market and her networking and marketing techniques plus wonderful communication with us every step of the way ensured we had a very smooth stress-less sale. We found Sue to be honest, totally reliable and professional in delivering to us a great resolution and would strongly recommend Sue to anyone wanting the best”. Nicola and Chris Harrop


"Thanks Sue for making selling our home stress-free! You were a pleasure to deal with and we were highly impressed with your friendly and approachable style. For those of you looking to sell your home talk to Sue (the Guru!!)". Annette Walding and Lisa Kerr


"Thank you Sue, for your hard work and dedication in selling our property. We set you a difficult challenge, which after several set-backs, you handled with tenacity and expertise. To achieve a result that was beyond our expectations, was a great effort. We thank you also for keeping us fully informed during the process. We have sold several properties over the years but this sale was by far the most difficult, due to the nature of the property. With your constant progress reports, we were never in doubt of a good result. We will be forever grateful to you for a job well done".

Kind regards, Lyn and Robyn Henderson


"Thanks Sue for all your help with selling our house and, the buying of the new house. Much appreciated for all your hard work". Heather, Andrew and James Speedy


"We put our property on the market with Sue Cook. I have to say without a doubt, that this sale was the easiest, straight-forward, almost "enjoyable" process we have ever had. Sue was totally professional, friendly and accessible, doing everything she said she would, and totally available for anything we needed to discuss. We also had a long tern tenant who was understandably upset about the sale of the property. Sue was really helpful and friendly to her, respecting her rights as a tenant, as well as being completely professional. Thanks for your help Sue, we will definitely require your services in any future ventures". Yvonne Haysom


"My husband and I decided to sell our family home after 13 years and look at taking the children to the Shore for their high school years. I knew Sue through her daughter and said to my husband, we should have Sue sell our house. Sue came across to me as the right sort of person to sell and buy a home through, she was open and honest about the dealings and her feed-back was valuable when it came from open homes and potential buyers. We managed to sell and buy in the area we wanted, before the children had to start in the New Year. I would highly recommend Sue as I feel her local knowledge, professionalism, honesty and hardworking manner are exactly what you need when you sell your biggest asset". Carol Plewinski


"We needed a professional, committed, understanding and client friendly agent to achieve our goal. In Sue Cook we found exactly what we were looking for and, as a result of some very hard work by Sue, we purchased our next home. The situation was particularly challenging for Sue given the additional tasks she had to undertake. Sue's attention to detail and regular contact contributed to a successful outcome. She went beyond the call of duty & her very professional and genuine approach made what is always a stressful transaction, much easier for us".  

Peter & Rosina Watt


"We would unreservedly recommend Sue to any potential vendor. She has worked in a professional and ethical way which was very reassuring to us as the sellers. Her confidence and competence is appreciated". Dale Wickham


“I found Sue to be very knowledgeable, professional, courteous and above all, easy to deal with. She made the process very easy for me and always kept in touch and kept me fully informed with every part of the sale. Her dealings with me didn’t stop when the contract went unconditional and she was there looking after me the whole time, up until when the house settled. I unreservedly recommend Sue to anybody needing her services as I know they will have as good an experience as I had”. Martin Humphries


“Sue you really looked after us well, sold the house quick and for a very good price, always pleasant and friendly and helpful - even after the house sold. Thank you so much”. Jeanette & John Howard


"The process of selling and buying your home can be difficult and stressful but we were fortunate that we had the services and support of Sue Cook in both activities. Sue advised and guided us in developing a plan that suited our situation and was successful in selling our home very quickly and at a price with which we were happy. More importantly she then found an ideal new home which we have now purchased and will be moving into shortly. Sue was totally dedicated to achieving the results we were seeking in both selling and buying and her commitment and support was outstanding. If we ever need to move again the only Real Estate agent we will talk to is Sue Cook and we say thank you Sue for all you have done for us". Terry & Janice Houlahan


Recently dealt with Sue on a house we purchased in Huapai. Although it's the agents responsibility to work for the seller, they do have to be fair to the buyer's too, and Sue is a very good and fair agent. Whatever questions and advice we asked for, she was quick to respond and would try and find solutions. Sometimes it wasn't easy for her but she certainly tried her very best, and her support since we've bought the house hasn't stopped. She always follows up and is very good at what she does. Highly recommend”. Mike Mitchell


"Sue Cook has made the experience of selling our family home comfortable and easy. We were kept informed at each stage of the operation and were confident in her ability to help us with this transition. What could have been a highly stressful situation was a breeze". Nikki and Nick White


 “We wish to sincerely thank you for your efforts in the sale of our property at Trigg Road, Huapai. Referred from Paul Scarfe, you took on the challenge of selling our property head-on. Immediately, you got a sense for the wider opportunities our property presented; made complicated by the unforeseen Council related issues. Your Council related experience certainly assisted us in this area, but it was your ability to clearly negotiate your way around the sale process; coupled with your high levels of communication that kept both the vendors and prospective buyers fully engaged. That task was only made more difficult, by the number of family members involved from our side; especially at a time when emotions are running high. In Linda’s 20+ years of working alongside Real Estate Agents, you offer a level of experience and professionalism that is rarely seen and that makes you a highly prized asset to Hobsonville Realty. We would have no hesitation recommending your services”.

Linda Wilson & Craig Eagleton and John & Maureen Wilson 


“We had the pleasure of meeting Sue Cook when we put our home at Parkside Rd West Harbour on the market. Sue was a very kind and caring lady and was very knowledgeable about her job in the real estate industry. We would not hesitate to recommend Sue to anyone wanting to sell their home and wish her every success in the future in the real estate industry”. Jill Williams


"We were both extremely satisfied with the great service you provided in helping us find a home in West Auckland. You were always very polite, punctual and any information we asked for was readily supplied. Your time and patience was much appreciated.  We would have no hesitation in recommending you to anyone who was looking for an honest, pleasant and caring sales person to assist them in a property purchase". Ian & Irene Henderson


“It is a great pleasure to know you as the agent in buying the house in Royal Heights, Massey. Your skill and knowledge about buying/selling house is excellent and giving us the advices we need is highly recommendable to all your new customers. You help us a lot in owning this beautiful house and I can say we are one of the happy family. You are an asset of “Harcourts” for your excellent customer service”. Kind Regards, Danny and Marietta Banatao


My situation was slightly unusual and I had to put my house on the market recently (I was very reluctant to sell my house, but it was something I had to do) and I must say I had the best Real Estate Agent for the job. I highly recommend Sue Cook!! She was fantastic throughout the whole process. It was an emotional roller-coaster ride for me. There were times when there were tears and lots of times of laughter too. But she encouraged me every step of the way and made me feel totally at ease and confident in her doing her job. I was quite regularly thanking her and she would always say “I’m just doing my job”. I believe that she was, but I am convinced that she went that extra mile! At every step Sue kept me up to date with the progress. I never once felt like I didn’t know what was happening. Sometimes I felt like she read my mind as I would have a question ready to ask and she would have answered it before I got a chance to ask. So thank you Sue, you are a brilliant Real Estate Agent and you were amazing throughout our journey together!!

I wouldn’t hesitate in highly recommending you to any future clients".  Tracey Ashby


"Ron and I recently bought a property from Sue Cook at Harcourt’s and from the first meeting she was very approachable and gave us plenty of information about the property for us to make a decision. We came back several times to view the same property and each time Sue was helpful and easy to talk to. We eventually bought via Auction and both Sue and the Auctioneer made the whole process very easy and we came away very happy with our purchase. If you are looking for an agent who is enthusiastic, helpful and informative, then I would certainly recommend Sue Cook as an agent and we would certainly be more than happy to use Sue again in any future house purchases". Sam & Ron Whelan


"I recently purchased a property through Sue Cook. Sue was wonderful to work with. She was honest and professional throughout. Sue’s communication was excellent. I highly recommend Sue to both vendors and purchasers alike". Michelle Turner


"Sue listed my home and found us a family home to purchase. She was very helpful and professional throughout the whole process. I always felt confident with both transactions as she guided me through the selling process and helped with negotiations and also went out of her way to facilitate the buying of our new home too. I felt completely comfortable with her straight-forward approach. She was open and honest and always followed through when she said she would do something. Her communication was excellent. I was never left wondering, she stayed in constant contact. Sue also ensured we had proper advice when buying our next home. She didn't at any stage try to rush the process and wanted to make sure we had all the necessary checks done and that all parties were satisfied".  Lyanne Newton


"We so much appreciated the professional way you went about selling our home. We had complete confidence in you. Thank you again, we feel we know you as a friend".

God Bless, Daphne and Wesley Rabbitts

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